Careers

Plumber
A lead plumber serves the clients of the company by expertly servicing, repairing and replacing plumbing systems.

Apprentice Plumber
An apprentice plumber serves the clients of the company by expertly servicing, repairing and replacing plumbing systems.

Client Care Representative
This position answers incoming client calls, and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Plumber

A lead plumber serves the clients of the company by expertly servicing, repairing and replacing plumbing systems.

Essential Functions:
– Utilizes Straight Forward Pricing (including all company approved forms) correctly on each call
– Wears floor savers while in the client’s home and maintains a neat work area while performing a repair or scheduled service
– Tests each aspect of the job before leaving a home to make sure everything is working properly. Ensures the job was indeed done right and eliminates unnecessary call backs after the job is finished
– Explains each service performed to the client each time a maintenance or repair is completed. Makes sure that they are 100% satisfied with all work
– Conveys a safety-conscious attitude, both on the job and while driving
– Maintains vehicles that are neat and clean on the inside and outside at all times

Minimum Training, Experience and Knowledge Required:
– Lead/Master Plumbers are considered the senior level and typically operate their own truck
– All Plumbers must have applicable certifications and licensing required by their state of residence

Apprentice Plumber

An apprentice plumber serves the clients of the company by expertly servicing, repairing and replacing plumbing systems.

Essential Functions:
– Utilizes Straight Forward Pricing (including all company approved forms) correctly on each call
– Wears floor savers while in the client’s home and maintains a neat work area while performing a repair or scheduled service
– Tests each aspect of the job before leaving a home to make sure everything is working properly. Ensures the job was indeed done right and eliminates unnecessary call backs after the job is finished
– Explains each service performed to the client each time a maintenance or repair is completed. Makes sure that they are 100% satisfied with all work
– Conveys a safety-conscious attitude, both on the job and while driving
– Maintains vehicles that are neat and clean on the inside and outside at all times

Minimum Training, Experience and Knowledge Required:
– Apprentice Plumbers are considered training/apprentice level and typically do not operate their own truck
– Apprentice Plumbers must have applicable certifications and licensing required by their state of residence

Client Care Representative

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Essential Functions:
– Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
– Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
– Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
– Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

Minimum Training, Experience and Knowledge Required:
– High school diploma or equivalent required
– Above-average verbal and telephone communication skills are essential
– Must have good computer software skills
– Prior customer service experience preferred

Phones Answered Live 24 Hours A Day / 7 Days A Week
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800-574-2380

See What Our Customers Are Saying

“Ben Franklin’s plumber made me feel extremely comfortable entering my home! Didn’t have to ask him to put his shoe covers on and he was extremely clean, careful, and polite. Could not have performed a more professional job. Highly recommended!!” – Read More Reviews
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